22 Miles has been recognized by CIOReview Magazine as the recipient of “Top 20 Retail Solution Companies - 2019,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Tomer Mann, EVP & SVP of Sales.

22 Miles
Rejuvenating the In-Store Experience "On the Go"

Tomer Mann, EVP & SVP of Sales

Over the last few decades, the retail industry has undergone a tremendous transformation, witnessing a handful of updates and technological shifts that have propelled the sector forward. While the emergence of digital and e-commerce has rocked the retail landscape, the in-store experience still matters. According to PwC’s recent Total Retail report, most people, including millennials, prefer brick-and-mortar shopping over e-commerce for two major reasons: the ability to see, touch, and try the merchandise pre-purchase; and the immediacy of in-store buys. This places physical store owners in a tough spot because the competition to stay ahead of the curve has only increased. In the face of today’s rapidly shifting consumer landscape, brick-and-mortar store owners are on the lookout for innovative technologies that will help bridge digital interactions with brick-and-mortar interactions and pave the way for enhanced customer experiences. Carry2MobileTM by 22 Miles, an industry-leading, award-winning digital signage software and solutions provider based in Milpitas, CA, is one such offering that is creating unique in-store experiences for customers. As a digital signage content transfer solution, Carry2MobileTM uses HTML5 technology to seamlessly transition the user experience from a digital sign to a mobile device’s web browser. Tomer Mann, EVP and SVP of sales at 22 Miles, says, “We wanted to empower the end-user to experience content on a mobile phone with no app download necessary, leading us to develop Carry2MobileTM, a mobile integration tool that further drives digital engagement and enhances user experience.” The new solution offers benefits to both the digital signage owners as it leads to higher usability and the end users as it provides a seamless way to consume content on the go.

In an era where shoppers lean toward quick purchases and lesser wait times, 22 Miles’ Carry2MobileTM is emerging as the ideal solution that ticks both of those boxes. The solution is not only leaping forward by bringing a fresh approach to digital signage for retail but also facilitating an intuitive shopping experience that drives bottom-line sales. Any retailer from big box to Quick Service Restaurants (QSR) can provide real-time and dynamic information to their customers on the go.

A factor that makes 22 Miles’ HTML5 platform a cut above the rest is that it can be accessed from QR codes, custom texts, and even other read-to-write technologies. “In addition, the platform’s capability to integrate with any media player and Chrome OS, and its ability to serve multiple users at once, adds to its key uniqueness,” adds Mann.

Using Carry2MobileTM, retailers can display promotions, provide users with custom content, and enable them to drag-and-drop items into a digital cart instantaneously. They can also view the demographics of their users and accordingly provide a personalized user experience. Moreover, Carry2MobileTM uses Wi-Fi technology to track geo-location. “We were determined to create an out-of-the-box solution that not only benefitted digital signage providers but also provided a personalized experience to the millennial shopper, which is exactly what Carry2MobileTM does,” affirms Mann.

As a forward-thinking company, driven by the zeal to disrupt the market, 22 Miles keeps itself up-to-date with the latest technologies. With the belief in innovation and constant improvement, the company converts innovative ideas into a well-designed, feature-rich, all-in-one digital signage solution. Laser-focused on delivering a unique and sustainable experience for all users, the company is constantly working to advance its offerings in-line with clients’ growing needs. In the days to come, the company is looking to integrate augmented reality with in-store image recognition for a new way to show video ads and reroute large store navigation to any product or promotional item through their SDK mobile offering. “We also hope to continue providing applicable, real-world solutions that will outlast, evolve with the time, and enable us to leapfrog our competitors,” wraps up Mann.

22 Miles

22Miles Named Latest Member of Sony Electronics’ Professional AV Alliance Partner Network

Monday, August 28, 2023

Peachtree, GA — 22Miles, a global leader in experiential 3D wayfinding and digital signage technology, has aligned with Sony Electronics as a flagship member of its AV Alliance Partner Network. Sony’s AV Alliance Partner Network is powered by strategic alliances across the industry, offering compatible software and hardware solutions that bring additional value, creative freedom, and enhanced compatibility to their lineup of professional displays. This growing partner ecosystem launched last year and includes many leading solutions providers focused on digital signage, conference collaboration and mounting.

22Miles offers Sony’s customers a highly flexible, scalable and robust content management system (CMS) for digital signage, room booking, interactive wayfinding, digital directories, kiosks, video walls, and more. The software integrates with all of Sony’s system-on-chip (SoC) and touch-based technologies to provide customizable solutions for customers across various vertical markets, including corporate, hospitality and venues, government, higher education, and healthcare.

The 22Miles CMS is built with unification and interoperability in mind. Content managers can choose from thousands of options in the 22Miles Smart Template Center, including templates for large-format touchscreen experiences. It supports the creation of customized information hubs with in-demand integrations, including Zoom, Microsoft Teams, Cisco WebEx, Power BI, Salesforce, Microsoft 365, Google Workspace, Everbridge, Delphi, and more.

To support consistent, responsive, and highly interactive experiences across devices, the proprietary 22Miles Carry2Mobile solution enables users to scan a QR code and seamlessly transition digital signage content to mobile devices as an HTML5 page. Sony customers deploying the industry-leading 22Miles 3D wayfinding platform can now access an award-winning AI Assistant chat interface driven by ChatGPT. This chat interface can give site-specific responses to queries in hundreds of languages, coupled with turn-by-turn directions.

“Sony displays offer impeccable quality, breath-taking visuals and awe-inspiring size,” said Tomer Mann, Chief Revenue Officer of 22Miles. “The 22Miles CMS will allow Sony’s customers to get the most out of every pixel, creating dynamic, interactive and compelling experiences for everything from back-of-the-house signs to experiential video walls.”

“22Miles embodies all of the elements that enable a mutually advantageous partnership that ultimately benefits our joint users,” said Rich Ventura, Vice President, Professional Display Solutions, Sony Electronics. “As a premier digital signage and wayfinding provider, we’re excited to pair our best in breed professional displays with intuitive and scalable technologies from 22Miles to create a robust solution that offers integrators a seamless installation process and provides end users with an easy way to navigate, manage and visualize their environment.”

With a focus on interactivity, certification and compatibility, Sony’s AV Alliance Partner Network supports businesses across the AV spectrum, integrating with software solutions and hardware that addresses digital signage, IPTV, device management, computer vision and AI, AV control systems and unified communications. For more information on Sony’s program and to see a full list of supported, compatible and Alliance Partners, please visit https://pro.sony/alliances.

22Miles Unveils AI Innovations to Transform Retail Customer Experiences

Monday, November 20, 2023

Peachtree Corners, GA – 22Miles, a pioneer in interactive digital solutions, today launches its latest innovation: custom AI services designed to revolutionize customer engagement.

AI is transforming the way we search for information. The new tools, which are part of the latest update to the 22Miles Content Manager, will enable retailers to easily deploy AI for in-store experiences, product search, customer and technical support, and more. These solutions replace searching and scrolling with a custom-trained, secure digital assistant you can talk to like a person.

Enhancing Customer Engagement with AI

22Miles Content Manager Version 7.5 introduces three AI tools that elevate customer experiences by streamlining customer support, reducing response times, improving accuracy and personalizing customer journeys.

• AI Assistant: A dynamic, interactive consumer chat interface, perfect for guiding customers in large retail spaces, providing product information and personalizing shopping experiences.

• AI Backoffice: An internal AI tailored to empower staff with quick access to customer preferences, inventory details and personalized insights, all based on user roles and permissions.

• AI Command: A streamlined CMS back-end tool that simplifies content updates and digital signage commands, ensuring that marketing messages remain fresh and relevant.

Joey Zhao, CEO and Co-Founder of 22Miles, shares the vision: “In today’s retail world, personalization and real-time engagement are key. Our AI solutions are like adding a digital team of experts to your staff, available 24/7 to enhance customer interactions and provide valuable insights.”

These AI experiences can be rapidly added to in-store digital signage, mobile apps, websites and more. 22Miles can add AI Assistant and AI Backoffice to any existing digital experience, including third-party digital signage, allowing brands to roll out interactive AI experiences to hundreds or thousands of locations with very little lead time. 22Miles performs all required setup, training, testing and post-deployment monitoring and adjustment.

Revolutionizing Retail Digital Interactions with AI

AI chat allows customers to interact with retail digital platforms using voice or text in any language. This feature is a game-changer for international shoppers, providing instant assistance and personalized recommendations.

AI responses are also more precise and relevant than traditional search results. AI Assistant and AI Backoffice enable natural, conversational interactions that draw on multiple systems and sources to produce precise, helpful answers.

“Imagine you’re looking for new headphones,” said Zhao. “AI Assistant can give you so much more than a list of products. It can ask follow-up questions to help narrow your choice, make personalized recommendations, and show you exactly where to find what you want in-store.”

Customized AI for Enhanced Retail Security

When dealing with internal data and customer records, security is paramount. 22Miles offers flexible deployment options, from shared and proprietary cloud solutions to on-premises installations.

A proprietary 22Miles AI model powers on-premises solutions, while the OpenAI GPT model powers cloud-based solutions. The on-premises approach ensures that no data leaves the local area network, which is especially critical for environments with highly secure data.

Discover the Future of Retail Customer Engagement with 22Miles

AI Command is included with Content Manager V7.5 from 22Miles. AI Backoffice and AI Assistant are available as customized add-ons for Content Manager V7.5 or as custom modules for existing digital signage applications, mobile apps and websites. Visit 22miles.com/AI to learn more and schedule a demo.

22Miles Releases Trio of Features for Cost-Effective, AI-Assisted Mobile Wayfinding Deployments

Friday, June 14, 2024

Peachtree Corners, GA – 22Miles, a global leader in digital signage software and interactive digital solutions, today unveiled three AI tools – AI 3D Map Generation, AI Widget, and Offline AI – to accelerate deployments, enhance user experiences, and contain costs for 22Miles wayfinding customers. The debut of these tools marks a milestone in the company’s commitment to innovating cost-effective, impactful AI features for its core business applications.

“At 22Miles, we recognize the challenges of adopting AI tools, yet we firmly believe these advancements are too valuable for companies to forego,” said Joey Zhao, co-CEO and founder of 22Miles. “We’ve designed our newest AI features with practicality in mind, and we’re proud to empower our customers with easy-to-deploy, cost-effective, and highly impactful experiences for their wayfinding solutions.”

Customers can now enjoy simple, fast and affordable deployment of AI-powered wayfinding and conversational AI solutions, which promise to enhance user experiences while addressing cost and deployment pain points.

AI 3D Map Generation

Interactive mapping has long been a cornerstone in guest experiences, empowering users to navigate and explore venues, events and campuses with confidence. AI 3D Map Generation sets a new standard for efficiency and precision with faster-than-ever design and deployment of interactive wayfinding maps.

Compared to manual mapping, the AI-driven approach slashes mapping time by 50 to 80 percent, optimizing efficiency while upholding exceptional precision. Operating on the hardware-agnostic 22Miles content management system (CMS), the maps bring advanced wayfinding capabilities to kiosks, signage and mobile devices alike. The maps adhere to ADA compliance standards and support users in navigating even the most complex spaces with ease.

AI Widget for CMS

Drag, drop, publish: The AI widget simplifies the process of adding conversational AI to wayfinding deployments.

AI Widget for CMS brings the 22Miles AI Assistant to mobile wayfinding customers seamlessly through the 22Miles CMS platform. With a simple drag, drop, and publish action, the AI widget simplifies the process of adding conversational AI to wayfinding deployments.

22Miles customers can configure the tool with their preferred greetings, error messages, and ChatGPT accounts. Then, they can deploy and offer customers an AI chatbot, which uses a proprietary training process with live data integration for accurate, context-aware, multilingual outputs to user questions. No additional configuration is required, streamlining the setup process for optimal user engagement and functionality.

Offline AI

22Miles also introduces a new Offline AI system to make instant responses accessible from anywhere, even without Wi-Fi or cellular connection. Offline AI enables customers to offer a conversational AI chatbot within a downloadable AI app that occupies as little as 77MB of storage.

Because it leverages a proprietary AI model, Offline AI is notably faster than online GPT responses – nearly instantaneous – while keeping customer data secure with local storage. Offline AI also offers predictable pricing regardless of query volume since it does not rely on tokens or pay-per-query like popular online AI models.

The rollout of these features complements the latest AI releases from 22Miles, which aim to improve customer interactions. 22Miles remains committed to advancing AI-powered wayfinding and content management solutions. In Q2 2024, 22Miles plans to release additional updates to its proprietary model and token security improvements for its highly secure online application.

Company
22 Miles

Management
Tomer Mann, EVP & SVP of Sales

Description
Provides a digital signage content transfer solution that seamlessly transitions the user experience from a digital sign to a mobile device’s web browser

22 Miles Rejuvenating the In-Store Experience "On the Go"