
Security Implementation In Retail Directly Proportional To System Access


Nick Spann, VP, Information Systems & CIO, WilcoHess
Challenges in Technology to meet Enterprise Needs
My first wish would be a full dispatching system that is completely integrated with my transportation systems and my fuel payables system. There are some nice software packages out there but nothing that really covers everything we need it to cover. Secondly, I wish I had QSR software that I could run on all of our different concepts POS systems. Unfortunately this has been a challenge due to a list of issues.
The areas in Business Environment where Solutions do not exist
PCI security compliance is my main concern overall, security threats are more and more prevalent these days. It's our job to ensure we are protecting our customers' information. You also deal with the reality that more security you implement the more challenging system access becomes. So I dream about a solution that automates user friendliness with heightened security levels.
Technology Trends Impacting Enterprise Business Environment
Mobile payment technologies are definitely at the top of my list. Today the mobile wallet is being pushed by Google, PayPal and other organizations which are going to be a major impact on how we do business. This poses many challenges in our industry with many different approaches to making it happen. Another technology would be RFD. Even though this technology is not new by any means it is showed up on the radar and currently being rolled out by our competitors and will eventually become a demand for our Transportation fleet customers. This technology will give the customer the ability to cut down on theft of fuel and monitor vehicle activity real-time by just pulling up to the pump.
My Roles and Responsibilities as a CIO
I think change is the key word. My role as CIO has changed tremendously due to all of the above and the fast pace of technology and the change that comes along with it. These days I spend just as much time developing a way to sell and lead change. I have a very talented team which pressures me to not only facilitate resources and direction, but also to mold consensus across the enterprise. In today's QSR industries, margins are tight with competition moving into different markets with new technology. This means change is constant; I have to make decisions faster and make sure the team remains agile.
Lessons learnt as a CIO
This is a tough question because as a leader I am consistently learning new lessons every day. My advice would be to continue to learn from your peers, team and competitors and stay open minded. Become a successful change agent by knowing the culture of your organization and the groups within. With technology changing at such a fast pace you have to sell your vision and develop a consensus. Promote to your team that failure is okay as long as you fail fast; this keeps everyone forward thinking and not afraid to step up and try something new.
CIO Review Clients : Flagship , PCMI
Media Partner : CIO Review | B2B Online 2020
CIO Review Press Releases : CIO Review | One Stop Systems
Featured Vendors
ProfitTrax AI from Smart Retail Solutions: Merging Human Perspectives with Data Analytics for Retail Profits
Infotech Global Services IT Staffing and Consulting Solutions to Advance Retail Performance and Prod
Tango Analytics: The first fully integrated Cloud based Customer & Location Predictive Analytics and
Sky IT Group: Extensive Data Gathering with Robust Reporting Functionality Yields Measurable Busines
Quantum Retail Technology: Leveraging Consumer Demand to help Retailers get the Maximum value from t
Kyrus Solutions: Celebrating 40 Years Of Service From Initial Consultation To Development, Implement
Direct Source: Hardware, Software, Integration And Installation Services That Fit Unique Retail Need
ConStrata Technology Consulting: Complements Strategic and Tactical Decisions with Information Techn
EDITOR'S PICK
Essential Technology Elements Necessary To Enable...
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
Comparative Data Among Physician Peers
By George Evans, CIO, Singing River Health System
Monitoring Technologies Without Human Intervention
By John Kamin, EVP and CIO, Old National Bancorp
Unlocking the Value of Connected Cars
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
Digital Innovation Giving Rise to New Capabilities
By Gregory Morrison, SVP & CIO, Cox Enterprises
Staying Connected to Organizational Priorities is Vital...
By Alberto Ruocco, CIO, American Electric Power
Comprehensible Distribution of Training and Information...
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
The Current Focus is On Comprehensive Solutions
By Sergey Cherkasov, CIO, PhosAgro
Big Data Analytics and Its Impact on the Supply Chain
By Pascal Becotte, MD-Global Supply Chain Practice for the...
Technology's Impact on Field Services
By Stephen Caulfield, Executive Director, Global Field...
Carmax, the Automobile Business with IT at the Core
By Shamim Mohammad, SVP & CIO, CarMax
The CIO's role in rethinking the scope of EPM for...
By Ronald Seymore, Managing Director, Enterprise Performance...
Driving Insurance Agent Productivity with Mobile and Big...
By Brad Bodell, SVP and CIO, CNO Financial Group, Inc.
Transformative Impact On The IT Landscape
By Jim Whitehurst, CEO, Red Hat
Get Ready for an IT Renaissance: Brought to You by Big...
By Clark Golestani, EVP and CIO, Merck
Four Initiatives Driving ECM Innovation
By Scott Craig, Vice President of Product Marketing, Lexmark...
Technology to Leverage and Enable
By Dave Kipe, SVP, Global Operations, Scholastic Inc.
By Meerah Rajavel, CIO, Forcepoint
AI is the New UI-AI + UX + DesignOps
By Amit Bahree, Executive, Global Technology and Innovation,...
Evolving Role of the CIO - Enabling Business Execution...
By Greg Tacchetti, CIO, State Auto Insurance
Read Also
Disrupt Your Legacy Application Portfolio to Improve Security And...
Why a Credentialing Strategy Must be Part of Your Digital Strategy
The Convergence of IT with the Internet of Things Innovation
It’s On People: The Undeniable Cultural Impact in a Digital...
A Promising Road Ahead for Insurtech
Bolloré Logistics Australia becomes a global leader in the use of...
