AOPEN: Delivering Intelligent IoT Solutions

Aaron Pompey, President, AOPEN Pan America
Larger organizations often face greater obstacles in their digital transformation journey, owing to deeply-rooted legacy systems, outdated methodologies, and archaic customer interface models. In the retail space, for instance, where capitalizing on emerging customer engagement solutions has become paramount, enterprise brands must overcome some of their fundamental challenges to deploying and implementing innovative tools that digitize a range of processes. Coming to the rescue with its portfolio of next-gen edge solutions, superior technology know-how, and extensive partner ecosystem is AOPEN. “The AOPEN portfolio of edge and IoT devices enable digital transformation across the commercial and industrial landscape by providing enterprise brands with intelligent technology solutions that blend physical and digital user experiences,” says Aaron Pompey, President of AOPEN Pan America. The company works with its partner ecosystem—comprising network operators, implementation experts, and software developers—to help its clients deliver on their promise of offering innovative and robust customer experience.

AOPEN Pan America includes three core business units—commercial products featuring Google Chrome OS, intelligent control device management solutions, and industrial PC models. Its portfolio of commercial hardware solutions includes specialized and customized solutions such as kiosks and interactive touchscreens for a wide range of applications across the retail and hospitality sectors. The company also offers industrial-grade PCs for use in medical facilities and production floors to minimize cumbersome manual labor and boost workflow efficiencies.

Today, AOPEN mitigates the prevalent challenges faced by frontline workers, especially focused on factors that impact efficiency and customer satisfaction. The company assesses critical factors: the liability of legacy systems, the time spent by employees using the solution, and the latency caused by outdated technology.


With our expanding capabilities and partners, AOPEN is deploying more and more solutions for frontline workers, so that enterprise brands can offer seamless customer experiences

AOPEN consults with system integration partners and technology consultants to develop for enterprise brands the right solutions to support frontline workers.

The company’s ability to evolve in step with ever-changing customer behavior has spurred its dynamic growth, from selling computer peripherals in the mid-1990s to a world-class enterprise dedicated to developing and delivering smart edge solutions. Building upon two decades of business evolution, AOPEN offerings seamlessly integrate cloud, IoT, AI, and machine learning technologies.

Looking ahead, Pompey notes that key markets like retail and hospitality are well-positioned to offer customers an omnichannel experience that combines online and physical solutions. AOPEN is leveraging its knowledge of these vertical markets, as well as its expertise developing hardware solutions, to deliver technology solutions that improve everyday engagements like quick-service restaurants and specialty retail; it is also driving new levels of efficiency and safety in those industrial and medical spaces. “With our expanding capabilities and partners, AOPEN is deploying more and more solutions for frontline workers,” says Pompey, “so that enterprise brands can offer seamless customer experiences.” With its ambitious roadmap, AOPEN is guiding those large organizations to operational and business excellence, navigating an ever-changing and rapid digital transformation.

Company
AOPEN

Headquarters
San Jose, CA

Management
Aaron Pompey, President, AOPEN Pan America

Description
San Francisco-based AOPEN’s portfolio can be categorized into three business units. Firstly, the company develops commercial-grade, specialized, and customized solutions such as kiosks, digital signage, and interactive touchscreen video screens for a wide range of applications for its retail and hospitality clients. Under its control device management suite, AOPEN works with its partner ecosystems that comprise network operators, implementation experts, and software developers to provide tools that can unify the different processes in their clients’ operations. Lastly, the company offers industry-grade PC units for use in manufacturing and medical facilities to help minimize cumbersome manual labor and boost workflow efficiencies. Apart from these offerings, AOPEN also offers software packages alongside its hardware products to deliver a complete package capable of delivering on all of its clients’ needs.