“Over the last 15 years, Workforce Management Systems have yielded significant, measurable business gains,” reckons Palakurthi. But with the advent of the "new" consumer whose needs must be served "now," retailers need to dynamically re-prioritize manager and associate actions to anticipate and respond to customer demand with the same speed and personalization as e-commerce platforms. Store managers and associates need updated technology to deal with last-second, unplanned hitches driven by local events, social, current trends, and other demand drivers and consistently respond the right way to provide the highest level of customer engagement.
“Our real-time execution solution, Reflexis StorePulse, uses data from analytics, supply chain, social, inventory, and other systems, prioritizes it on the fly using sophisticated rules, and alerts stores to important trends, tasks, and events, while ensuring best practice response,” explains Palakurthi. Reflexis thus enables retailers to meet their financial goals while enhancing the shopping experience.
Stores must efficiently execute new omnichannel tasks, while better responding to highly variable customer demand
The company’s software products also allay the security concerns of CIOs. Reflexis works with data centers that employ the highest levels of security and consistently tests its software to protect customers’ data. “As the adoption of cloud delivery models for enterprise software implementations increases, CIOs require a secure and scalable hosting services provider,” adds Palakurthi.
Reflexis has customers on five continents, many of which are global companies using its solutions in multiple languages. The flexibility of Reflexis systems enables implementation in weeks or months, allowing retailers to realize rapid ROI while better anticipating and responding to the needs of today’s “I want it now” shoppers.