Daily's to Boost Customer Shopping Experience with NCR RPOS Technology

By CIOReview | Wednesday, June 25, 2014
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DULUTH, GA: Florida based Daily’s convenience stores has implemented Radiant Point of Sale technology solution from NCR, the consumer transaction technology solution provider. A part of the First Coast Energy services, Dailies aim to improve its customer service and reliability across its chain of outlets with the adoption of the RPOS technology.

“Daily’s has multiple retail customer touch points in fueling, dining and general retail and is the perfect environment for a complete NCR software and hardware retail solution,” says Eric Stecker, Vice President and General Manager, Petroleum and Convenience, NCR Retail. 

Daily’s is the first convenience chain store to go for the NCR solution after its recent announcement of general availability of software and hardware as a consumer transaction technologies option for Shell locations in the U.S.

“At Daily’s, our focus is always on the customer experience. We selected the NCR RPOS solution because we wanted to improve our speed of service, grow our food service capabilities, and improve uptime. With NCR, Daily’s will utilize advanced marketing capabilities to better engage our shoppers and create a nicer, more personal, shopping experience,” says Aubrey Edge, CEO at First Coast Energy (Daily’s).

Daily’s has gone one step further by implementing NCR’s Customer Self Service (CSS) food ordering solution for better customer satisfaction. This particular solution brings together software used by the consumer for ordering and the employee for food preparation, initiating a swift, efficient and reliable experience. The solution is built to work with mobile payments and loyalty programs which keep them distinct from their competitors.

“Our focus in working with Daily’s is to make the everyday easier for their employees and shoppers who are at the heart of their business.  This technology allows Daily’s to increase the speed of transactions and evolve how they market and serve customers going forward,” adds Decker.